PeelPaintings Return and Refund Policy
At Peel Paintings, we believe in making returns and refunds as simple and hassle-free as possible. Our main aim is to ensure your satisfaction and happiness as a valued customer. Before making a purchase, please take a moment to understand our customer-friendly policies.
Our Commitment to Your Satisfaction
If, for any reason, you’re not 100% satisfied with your product, we provide options for returning the item, receiving a refund, or having a replacement sent to you.
We do this to ensure your shopping experience with us is enjoyable and risk-free.
We kindly request that the returned product be in the same condition as when it was delivered to you.
You can only return a product under the below conditions
We are happy to accept returns in the following cases:
- Wrong Item Received: If you received the wrong item from our end, we’ll make it right.
- Product Damage: If the product you received is unusable, we’re here to help.
- Quality Dissatisfaction: If you’re dissatisfied with the quality of the product, we want to know so we can find a solution.
The below conditions are not acceptable for return
Please note that there are certain situations where returns are not accepted. These include:
- Custom Paintings: Unfortunately, we cannot accept returns for custom paintings, as they are uniquely created for you.
- Incorrect Orders: If you accidentally ordered the wrong item or size, we can not accept returns in such cases.
- Partially Completed Paintings: We cannot process returns for partially completed paintings.
How to Initiate a Return Request
If you’ve decided to return a product and request a refund, please email us with the following details:
- Your order number
- The email address used during the purchase
- Your name
- The reason for the return
Our dedicated customer support team will respond to your request within 24-48 hours to assist you further.
Please note that the customer is responsible for covering the shipping fees associated with the return.
If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re here to provide the support you require!
Additional Information for Certain Cases
In some situations, we may require additional information to ensure the legitimacy of your return reason. We might request a picture of the product to determine your eligibility for a refund.
At Peel Paintings, we’re committed to providing you with a smooth and satisfying shopping experience. Your trust is important to us; we’re here to ensure you’re happy with your purchase.